Frequently Asked Questions
Welcome to Porsh Hair Beauty Supply! We are here to make your hair shopping experience simple, convenient, and stress-free. Find answers to our most frequently asked questions below.
1. What products does Porsh Hair sell?
We offer a wide range of quality hair and beauty products, including human hair wigs, weaves, closures, bulk hair, crochet hair, ponytails, clip-ons, toupees, hair extensions, hair styling products and accessories.
2. Is your hair 100% human hair?
Yes. Our human hair products are made from genuine human hair. Please check the individual product description for specific details about the hair type, texture and quality.
3. How do I place an order?
Browse our collection, select your preferred product, choose the available options and add it to your cart. Proceed to checkout and follow the instructions to complete your order.
4. What payment methods do you accept?
We accept the payment options available at checkout, including the payment methods provided through our online payment partner. All available payment options will be displayed during checkout.
5. Do you deliver within Kenya?
Yes. We deliver across Nairobi and other parts of Kenya. Delivery charges and delivery times depend on your location.
6. How long does delivery take?
Orders are processed after payment confirmation. Delivery times vary depending on your location and the availability of the product. You will receive relevant delivery information once your order has been confirmed.
7. Do you offer international shipping?
Yes, international orders may be available. Please contact us before placing an international order so we can confirm shipping availability, costs and delivery timelines.
8. Can I change or cancel my order?
If you need to change or cancel your order, contact us as soon as possible. Once an order has been processed or dispatched, changes or cancellations may not be possible.
9. Can I return or exchange my order?
Returns and exchanges are subject to our Return Policy. Hair products must generally be unused, unworn, unaltered and in their original condition. For hygiene reasons, products that have been worn, cut, coloured, washed or altered may not qualify for return or exchange.
10. How do I choose the right hair texture?
Choosing the right texture depends on your desired look, lifestyle and styling preferences. If you are unsure which texture, length or style to choose, contact our team and we will be happy to assist you.
11. How do I care for my human hair?
To maintain the quality of your human hair:
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Detangle gently, starting from the ends.
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Use recommended hair-care products.
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Avoid excessive heat.
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Keep the hair clean and properly moisturized.
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Store wigs and extensions properly when not in use.
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Follow the care instructions provided for your specific product.
12. Can human hair wigs be styled?
Yes. Many of our human hair wigs can be styled, curled, straightened and customized. However, excessive heat and chemical treatments can affect the lifespan and quality of the hair.
13. Are the products shown on the website exactly as they look?
We make every effort to display our products accurately. However, colours may appear slightly different depending on lighting, photography and your device screen.
14. What if I receive the wrong or damaged product?
Please contact us as soon as possible after receiving your order. Include your order details and clear photos or videos of the product so our team can assist you.
15. Can I get help choosing a product?
Absolutely! Our team is available to help you select the right hair texture, length, wig, extensions or beauty product based on your preferred look and budget.
16. Where is Porsh Hair located?
We are based in Westlands, Nairobi, Kenya, and serve customers both locally and beyond.
17. How can I contact Porsh Hair?
For product enquiries, orders, delivery questions or assistance, contact us:
Phone: +254 119 356 651
Email: porshhair@gmail.com
Location: Westlands, Nairobi, Kenya
We're always happy to help you find the perfect hair for your look.
Porsh Hair Beauty Supply
Quality Hair. Beautiful You.